For example, if you own the domain name, then you can create the sender email address When customers email their messages are forwarded to your connected personal account, for example, Learn more about email forwarding.This post may contain affiliate links, which means I may receive a small commission, at no cost to you, if you make a purchase through a link! Email forwardingĮmail forwarding is a service that lets you direct an email from your custom domain to an existing email account with Gmail, Outlook, Yahoo, or another provider.
If the domain verification fails, then verify that the DNS records that you entered into your third-party domain provider match the records that were provided in your Shopify admin. After your domain changes have taken effect, your domain status is Authenticated. On the Sender email page, click Authenticate.įollow the instructions to enter the new CNAME records into your third-party domain manager.Ĭhanges can take up to 48 hours to complete. your sender email, which is the email address that you use to communicate with your customersĬlick Fix this next to the Sender email field.your login information for your third-party domain provider account.To complete this procedure, you need to have the following information: If you need help to modify your CNAME records, then contact your domain provider. You can help to ensure that your email message reaches your customer by adding CNAME records to your third-party domain to connect it to the Shopify SPF and DKIM records. Add CNAME records to your third-party domain to connect to the Shopify SPF and DKIM records SPF is an authentication method that validates that an email message comes from the domain that it claims to come from. Connecting your domain to the Shopify SPF and DKIM records prevents your email messages from being flagged as spam, or from failing to be delivered.ĭKIM is an authentication method that's used by mail servers to verify that a message was not changed after it was sent. To verify your sender email address, add CNAME records to your third-party domain to connects it to the Shopify SPF and DKIM records. When you use a third-party domain, you need to verify your sender email address to ensure that your email message is delivered to your customers. Steps:Ĭhange your email address under Sender email.Įnsuring that your email message is delivered to your customer Learn more about sender email addresses and Shopify Email. Some domains might require additional authentication, otherwise your sender email address might appear with via, or as your sender email address is DMARC protected, then your email address might appear in inboxes as or Replies from your customers will be forwarded to your chosen sender email address. This is the email address that is displayed in the From field when your customers receive automatic notification emails, order confirmation emails, and any marketing emails sent from Shopify. The sender email is your customer-facing email address.
To change the email or password that the store owner uses to log in to Shopify, you need to change the information in their account settings. Go to your new email account's inbox, and click the link in the verification email from Shopify. If you haven't set up a single login, then the Account email displays instead of Store contact email. Shopify uses this email to contact you about your account. In the Contact information section, click Edit.Ĭhange your email address under Store contact email or Account email.
If you want Shopify to contact you at a new email address, this is where you can update that information. It's the email address that Shopify uses to contact you and where you receive your files if you export your product, order, or customer lists. Change the store email addressīy default, the store contact address is the email address that you use when you sign up for Shopify. It's where your customers can contact you directly, and it's the address that's associated with the automatic notification emails that they receive about their orders.Īdd CNAME records records to your domain to connect to the Shopify Sender Policy Framework (SPF)and Domain Keys Identified Mail (DKIM) records to ensure that your email message is delivered to your customer. The sender email is your customer-facing address. It's where you'll receive your files if you export your products, orders, or customer lists. The store contact address is the email address that you used when you signed up for Shopify.
This page shows you how to set up and configure both your store owner email and your sender email. įrom receiving important notifications to communicating with your customers, email is an important part of any business.